Receipts & Acknowledgments

Saturn has developed very efficient automated functions around the Acknowledgment and Thank You processes.

We can perform these functions in whatever turnaround time your customers demand.

*Included in your Eprisa Package

What this means for your fundraising success: These processes are all run automatically by the Eprisa software reducing the effort of selecting, downloading and merging up to several hundred individual files to a couple of mouse clicks.

Eprisa’s Acknowledgment export module uses a “business rules engine” to determine the treatment each transaction is to receive.  Whenever a new Appeal is mailed, we simply insert a few new rules into the rules table.

The business rules engine considers segment responded to, amount of gift, premium(s) requested, new vs. repeat donor, attributes, whether the gift triggered a new or renewing Membership and other factors to determine which acknowledgment package applies.  A single file is exported, with each record assigned the appropriate package code.

If there is a subsequent “wave” in the series due for this donor, a “next action” record is inserted into the “pending” table. This will be “popped off” and inserted back into the fulfillment stream once the specified number of days has elapsed.

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A script, launched via a desktop icon on the Fulfillment PC, performs these tasks:

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Retrieve the exported file from Eprisa

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Split the file into one zipstring per package

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Generate an Acknowledgement Recap Report, this serves as the workflow management document

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Generate a “Manifest” file, a simple text file listing all of the merges to be performed

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Launch Microsoft® Word with an AUTOSTART macro, which reads the manifest and performs all of the merges, saving the merged output

Reduce the number of letter versions by “slugging in” various messages to mention:

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The premiums included

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The calculated tax-deductible portion of the gift

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The calculated tax-deductible portion of the gift