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Data Center Move

12 April

Saturn Corporation Moves Server Network to Tier III Data Center

Eprisa© technology platform now hosted at world-class facility

LARGO, MD – April 12, 2017

Over the past 5 years, Saturn Corporation has embarked on an internal campaign to transform the company from a Data Services Provider to an Enterprise Software Technology Provider. This transformation has enabled Saturn to attack a very specific niche market in the Non-Profit Sector. The company now has the ability to provide complex Constituent Database and CRM (Constituent Relationship Management) solutions to large clients around the globe. It also has allowed the company to solicit contracts in the Public Media, Higher Education, and Call Center markets.

Saturn’s clients have a need to solicit donations/orders through multiple channels. A partial list of these channels includes:

  • Direct Mail
  • Online/Web/E-commerce
  • Mobile/Text
  • Telephone – Credit Card and Direct Mail Pledge

  • In order to track these donations/orders and provide analysis, the Eprisa© technology solution from Saturn Corporation requires significant storage capabilities as well as mirroring of servers that connect the Database to the Data Warehouse. The Data Warehouse allows for analysis, decision support, data mining, and analytics of tens of millions of data points.

    Saturn’s clients have more stringent requirements, such as real-time integrations to Call Centers, which demand that the Eprisa© system be up at all times. Saturn’s offices were not adequate in providing the uptime necessary to support contracts with these new types of clients. A move to a Tier 3 Data Center now significantly contributes to Saturn’s transformation to a true Enterprise Software Provider.

    Saturn’s Data Center facility now has the following:

  • 72,000 total square feet
  • Tier 3 uptime capable
  • No more than 1.6 hours of downtime per year
  • N+1 fault tolerant with UPS power outage protection
  • Dual fed power – 40mW
  • High-density redundant cooling systems
  • 24/7 On Site Security with Multi-Level access authorization including biometrics
  • 14 independent Internet access points
  • SOC 2 Type II & SOC 3 – HIPAA – PCI Certified

  • Contact:
    John Yost
    Saturn Corporation
    info@saturncorp.com

    Campaign Planning

    10 September

    We have upgraded the Eprisa campaign planning tool to improve the ability of non-profits to build successful fund-raising campaigns. The ability to include package IDs in campaign segments has been improved to allow planners to include this level of coding in their campaigns.

    Package IDs can be assigned for each segment included in a campaign. The assigned package IDs will be included in the exported campaign selection file.

    Google Maps

    29 January

    All constituent records now allow the user to link directly to Google Maps. Just click on the address header. The address drives the map choice: primary, seasonal and business addresses will reflect the appropriate map selection.

    Automated Receipts & Acknowledgments

    25 November

    A new client recently requested the ability to send a receipt following every donation.  While we know this is an unusual request, Saturn complied.  Eprísa now has the ability to automatically send a receipt an individual or recurring (sustainer) donation.  The receipt may take the form of an eMail sent directly to the donor, or a staff member may receive the data and send the constituent hardcopy.

    The receipt may be sent from the eMail address of choice and can be tailored with a personalized text, images, links and signatures.

    Alternately, given organizational business rules, receipting may be done
    on a monthly, semi-annual or yearly basis and reflect all donations for the
    period.

    Debit/Credit Card Pledges

    04 October

    The “Monthly” Pledge (also called Sustainer) program has been enhanced so the initial payment of a recurring giving promise can be made immediately and the individualized program set up automatically using PayPal, Visa, MasterCard or American Express. Remember, the program is tailored to the donors’ wishes: monthly, bi-monthly, quarterly or bi-annually.

    TeleMarketing

    08 August

    Constituent records are available to telemarketing agents so donations, membership renewals, pledge promises (single as well as repeating), and personal data updates can be effected directly to the database. A unique source code as well as the agents’ credentials and time-stamp are captured and appended to each transaction. The constituent record is integrated to the call-center software and is made available to the agent immediately upon a successful voice contact.

    Debit/Credit Card Donations

    01 August

    Eprisa now offers the ability to interactively charge PayPal, Visa, MasterCard and American Express for donations, membership renewals and single pledges. The interface works in processing payments on-line via the client website. In the case of telemarketing, integrated access to the database via call-center software allows the agent to resolve individual donations in real-time and post the transaction to the donor record interactively.

    Donor Profiles / Dossiers

    15 April

    Eprísa now enables the user to design a constituent profile or dossier with data tailored to a specific goal, such as Major Donor stewardship or Planned Giving. This layout can be saved for future use and shared with other users; further, it may be printed or accessed in the field via tablet (rich text format or plain text).

    Birthday Emails

    07 December

    This new software enables you to send birthday emails to your constituents and/or email a spreadsheet to an appropriate member of staff with constituent details that have birthdays in the next ?? days.

    Any birthday emails sent will be recorded on Eprisa and made available to you via the Media tab on the Constituent Maintenance screen.