Constituent records are available to telemarketing agents so donations, membership renewals, pledge promises (single as well as repeating), and personal data updates can be effected directly to the database. A unique source code as well as the agents’ credentials and time-stamp are captured and appended to each transaction. The constituent record is integrated to the call-center software and is made available to the agent immediately upon a successful voice contact.
Eprisa now offers the ability to interactively charge PayPal, Visa, MasterCard and American Express for donations, membership renewals and single pledges. The interface works in processing payments on-line via the client website. In the case of telemarketing, integrated access to the database via call-center software allows the agent to resolve individual donations in real-time and post the transaction to the donor record interactively.